INFORMATION ABOUT US
This cookies, privacy and data policy (the “Privacy and Cookies Policy”) tells you about how Hospitalitydnb collects, manages, uses and stores information about you which you provide in connection with any of our apps, websites, products or services (collectively the “Platforms”). Please note that this Privacy and Cookies Policy should be read in conjunction with the privacy and cookies policy of any applicable third-party service (“TSP”), such as Apple, Facebook, and Twitter.
We take your privacy very seriously and are committed to protecting and respecting it.
This Privacy and Cookies Policy (together with the documents referred to on it and the terms of website use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us on the Platforms. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purposes of the General Data Protection Legislation (2018), the data controller is Hospital Records Unit 4, Bessemer Park, 250 Milkwood Rd, London SE24 0HG
We will only collect and process information about you in accordance with this Privacy and Cookies Policy. By installing, accessing, registering to or otherwise using the Platforms, you give your explicit and informed consent to such processing. If you do not agree with this Privacy and Cookies Policy, please do not install, access, register to or use the Platforms.
- INFORMATION WE MAY COLLECT FROM YOU
We know how important your privacy is to you, and it’s important to us that you feel safe and secure on our site and other services. We want to make sure that you have the very best experience of the Platforms and so we may sometimes ask you for certain information and you may send personal data to us. We may collect and process the following data about you:
Information that you provide when you sign up to the Platforms, such as your name, username, password, age, address, email address, sex/gender, and mobile number. Some of this information, for example, your name and username, is listed publicly on the Platforms. We may also ask you for information when you purchase products (“Products”) from the Platforms, register for our mailing list, access our chat forum and when you report a problem with the Platform.
Information about you such as your name, address and contact details when you enter a competition or prize-draw we may choose to operate.
If you contact us, we may keep a record of that correspondence.
We or our agents on our behalf may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of any transactions you carry out through our site and services and of the fulfilment of your orders (“Orders”).
Details of your visits to our Platforms including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may also record which parts of the Platforms you use and your user patterns. This information will be kept securely in accordance with an internal security policy and may be used:
to generally run, operate and maintain the Platforms;
for internal record keeping;
to improve the Platforms;
to notify and inform users of updates, new platforms and/or promotional offers;
enable and process your use of and generally run the Platforms; and
to collect achievements and goals created in the Platforms.
- IP ADDRESSES AND COOKIES
Cookies/beacons are small text files that are placed on your computer/mobile device by websites/apps that you visit. They are widely used to make websites/apps work, or work more efficiently, as well as provide information to the owners of the websites/apps.
We use analytics to collect and store anonymous statistical data about our users’ use of the Platforms. One of the cookies we use is essential for parts of the Platforms to operate and has already been set. You may delete and block all cookies from accessing our Platforms, but parts of the Platforms may not work.
We may also collect information about your computer, mobile phone (or other portable or static device used to access our site/services) and your visit to our Platforms, including where available your IP address, operating system, session ID, login, screen name and browser type, for system administration and to report aggregate information to our partners and, if necessary, our advertisers.
We may obtain information about your general internet usage by using a cookie file and/or similar tools which are stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive to report back anonymous data to us. They help us to improve our website and to deliver a better and more personalised service.
Our website uses the following cookies:
- Session cookies
These remember what you have put in your basket and enable you to use the checkout to make your purchase on our site and services. Without these essential session cookies, we would not be able to provide you with the ability to make the purchase on our site. Session cookies are not used to gather information to advertise products or services to you.
- Google Analytics (_utma, _utmb, _utmc, _utmz)
This web analytics service provided by Google Inc helps us to analyse how users use our site. It counts the number of visitors and tells us things about their behaviour overall, such as typical length of stay on our site or the average number of pages a user views.
This information generated by the cookie about your use of our site will be transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of our site, compiling reports on website activity and providing other services relating to website activity.
Generally, cookies may be used to enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests and provide a more personalised experience to you.
To speed up your searches.
To recognise you when you return to our site.
Some third-party cookies are set by services that appear on our site. They are set by the operators of that service and are not in our control. They are set by Twitter, Facebook, YouTube, Google+ and other third-party services and relate to the ability of users to share content on our site.
By continuing to use our Platforms you give your pre-informed consent to us using cookies (and other similar tools) on your visit. If you subsequently wish to revoke this consent, you may do so by deleting the cookies (and similar tools) via your browser tools settings or deleting the app.
If you want to learn more about cookies you can do so at www.allaboutcookies.org
Please note: You use the Platforms at entirely your own risk. It is a known risk of internet usage that people are not necessarily who they say they are. People may provide information or behave in a way that is unreliable, misleading, unlawful or illegal. We have no way of telling if statements made by other users are true. This is a decision that can only be made at your discretion and the exercise of some degree of caution is recommended. By using the Platforms, you accept that this is the case and accept the risk associated with it. Users must take particular care in relation to the disclosure of their own personal information.
- WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will endeavour to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this
Privacy and Cookies Policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted on our Platforms; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
- USES MADE OF THE INFORMATION
We use information held about you in the following ways:
To ensure that content from the Platforms is presented in the most effective manner for you.
To provide you with information on the Platform, Products or other services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To notify you about changes to our services.
For our statistical or survey purposes to improve our site and communicate our services to you.
To prevent or detect fraud or abuses of the Platforms and enable third parties to carry out technical, logistical or other functions on our behalf.
If you consent, to notify you by email of our Platforms, Products, promotions, competitions and special offers that may be of interest to you. You may use your account settings to unsubscribe from notifications.
To create non-personally identifiable reports on the user interaction with the Platforms.
To send you information about other services or to market to you.
Some of our Platforms may use services provided by Facebook. Those services may include support to allow the invite of friends who also use the Platforms. More information about this can be here: facebook.com/legal/terms
Some of our Platforms may use services provided by Twitter. Those services may include support to allow followers to also use the Platforms. More information about this can be here: twitter.com/tos
- AD SERVING TECHNOLOGY
We may employ third party ad serving technologies (for example AdRoll, Flurry, AdMob, iAd, AdColony) that use precise methods to collect information as a result of ad serving through Platforms. Third parties may collect and use data for this purpose including software, applications, hardware, browser information, internet and on-line usage information and in-game information. The aforementioned data may be used and disclosed in accordance with this Privacy and Cookies Policy and the Privacy and Cookies Policy of the company providing the ad serving technologies. You recognise and accept that the advertising companies who deliver ads for us may combine the information collected with other information they have independently collected from other services or products. These companies collect and use information under their own cookies and privacy policies.
Although we take commercially reasonable steps to instruct such advertising companies to comply with the terms and conditions of this Privacy and Cookies Policy, we do not have access to or control of third-party technologies.
- HOW YOU CAN REMOVE, UPDATE OR CORRECT YOUR PERSONAL INFORMATION INCLUDING UNSUBSCRIBING FROM OUR EMAILS
When you enter your email address into the sign up bar and click submit, you will be given the opportunity to enter a form and provide us with your details for us to contact you. We will then send you an email for you to confirm you have signed up. If you wish to update, correct or delete your details or unsubscribe from our emails you can do so following the relevant icons and links displayed in our email to you.
If you wish us to delete your details from our records entirely, you will need to contact us at [email protected] as we will need to do this manually for you.
If you are under the age of 16 years and don’t understand this Privacy and Cookies Policy please ask a parent or guardian to explain them to you. In any case you must be 13 years or over in order to use our Platforms.
We do not knowingly collect personal information from people under the age of 16. If we learn that a person under the age of 13 has provided us with personal information, we will take steps to delete such information as soon as possible. You should not share any personal information with us if you are a Minor (the age of Minors is determined by local laws where you reside).
- CHANGES TO OUR PRIVACY AND COOKIES POLICY
Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
This Privacy and Cookies Policy applies only to information collected by us on our Platforms. The Platforms may contain links to other websites and applications. Please be aware that we are not responsible for the privacy and cookies policies of such other websites and applications and we would advise you to read the privacy and cookies policy of other websites and applications that collect your personal information.
If you have any concerns or any questions, comments or requests regarding this Privacy and Cookies Policy, the practices of our Platforms or your dealings with our Platforms you can contact us by emailing [email protected].
On May 25th 2018, new Data Protection Regulations (GDPR) came into force. We want you to know we have updated our Privacy Statement to accommodate the new regulations, and to understand how Hospitalitydnb uses Personal Information. Please see our compliance information below.
This Privacy Notice sets out the basis on which we will process the personally identifying information (‘Personal Data’) that we collect and receive from and about users of our websites , , , ), (together “the Sites”) and customers who purchase tickets for our events, attend our events, subscribe to our emails and follow our social media channels.
Our privacy commitments
We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we’re legally required to do so.
We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed.
For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.
EVENT ATTENDEES / NEWSLETTER SUBSCRIBERS
We collect the following Personal data from or about you as an event attendee and/or our email subscriber:
Personal Data collected directly from you through the sign-up process: your name and email address. Our legal basis for the collection and processing of this data is the provision to you of the newsletter requested by you.
Personal data collected directly from you during the booking process: Your full name, address, phone number and, if applicable, other data relevant to your booking such as clothing or shoe size if you are booking ski hire through us. Our legal basis for the collection and processing of this data is the provision of the services purchased by you.
Personal Data received Indirectly through our ticketing or brand partners which enables us to send you the key information of events you are attending and inform you of relevant upcoming events. Our legal basis for the collection and processing of this data; your name and email address, is the provision to you of the services purchased by you.
Personal Data in the form of photos taken during events. Photographs are taken during our events and Hospitalitydnb uses photographs for promotional and brand awareness purposes. A clear signage in venues informs attendees that photos and filming is allowed at our events. If you happen to see a photo of yourself on our social media or other channels that you wish to be removed please get in touch on [email protected] and we will action this.
Personal Data collected automatically from the use by you of the Sites. The data transmitted from your browser includes your IP address, the date and time of the visit, the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the Sites and provide you with access to the pages you wish to access.
We use your Personal Data:
To contact you about our event that you are attending (for example with details on key event info/your tickets and your attendance).
To contact you with marketing messages which you have requested or agreed to receive from us (for example via a branded newsletter).
Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to the Sites. Google uses this data only to provide us with information on how users use the Sites and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB
HospitalityDnB will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Sites, provide our services to you and administer your account.
Personal Data received directly from you or indirectly through a person known to you, your name and email address. The legal basis for the collection and processing of this data is to offer you a guest list ticket to our event requested by you or by a person known to you who provided your data to us.
To contact you about our event that you are attending (for example with details on key event info/your guest tickets and your attendance).
SOCIAL MEDIA FOLLOWERS
We receive the following Personal Data about you if you follow one of our social media accounts: Your account name, gender, general interests, location, age. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.
We use this Personal Data:
to provide bespoke social media content (for example by analysing your general interests);
to create targeted advertising across all our social media channels (for example by analysing responses to posts and existing advertisements);
to re-target our website visitors with relevant marketing messages (for example by using cookies hosted on our Sites);
to find out more about our digital community (for example by analysing the age ranges of our followers).
Hospitalitydnb will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Sites, provide our services to you and administer your account.
We collect the following Personal Data about you if you visit one of our Sites: site referrals, browsing pattern, browser type, location, general interests, gender, age. The data transmitted from your browser includes your IP address, the date and time of the visit, the pages accessed, the access status/ HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is our legitimate interest in operating the Sites, providing you with access to the pages you wish to access, understanding the interests of our potential customers and providing you with relevant information about our services.
We use this Personal Data:
to provide you with bespoke website content (for example by analysing our site visitors’ age ranges);
to gain insight into your behaviour and preferences (for example by analysing the website pages you visit);
to create bespoke marketing messages (for example by analysing the click throughs on our Sites);
to re-target our website visitors with relevant marketing messages (for example by using cookies hosted on our Sites);
to collect site statistics.
For more information please see our Cookie Statement.
Hospitalitydnb will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Sites, provide our services to you and administer your account or otherwise as required or permitted by law.
We use third party processors to collect, export, process and store Personal Data on our behalf. The processors we use currently are the following:
CRM Tool: Active Campaign
Cloud Storage: Dropbox,
Social Media Platform: Facebook, some data centres located in the U.S. Privacy Shield Certified.
Social Media Platform: Twitter, located in the U.S. Privacy Shield Certified.
Social Media Platform: Instagram, located in the U.S. Privacy Shield Certified.
Social Media Platform: LinkedIn, located in the U.S. Privacy Shield Certified.
Web Management Tools: Google Analytics, located in the U.S. Privacy Shield Certified.
Link management tool: Linkfire, located in the EU. Privacy Shield Certified.
We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to unauthorised third parties. These measures include device encryption, firewalls and virus checking procedures.
Where we keep Personal Data files on local devices these devices are protected and accessible only to authorised Hospitalitydnb employees.
We regularly review our security systems to ensure that your Personal Data remains safe and secure.
Duration of Storage
We will maintain records of your Personal Data for as long as:
you remain a registered subscriber to our mailing list;
you have completed a purchase of a ticket for any of our events and therefore have been added to our mailing list from which you have not opted out
it is necessary to provide our services to you.
Your Rights in Relation to Personal Data
You can update your subscription preferences or unsubscribe from our marketing communications at any time by following the link in the footer of the last email you received from one of our brands (“Update your subscription preferences” or “Unsubscribe from this list”) or by sending your request with detailed instructions for our Customer Services team.
You have the right to update and correct the personal information on your account. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data. Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your personal data. You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain to the Information Commissioner www.ico.gov.uk.
You can contact us with questions about the personal information we hold about you using the contact information provided in the contact us section of this privacy notice.
Changes to our Privacy Notice
We will update this Privacy Notice from time to time to reflect changes in our business. All such changes will be posted to the Sites and if we consider it to be appropriate, we will notify subscribers of any material changes by email.
Hospitalitydnb is the Data Controller in respect of any Personal Data that you submit to us or that we collect from or about you.
If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this Privacy Notice, or our Sites, our contact email is [email protected]
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Please click on the links below to find out more about the GDPR Regulations: ico.org.uk/for-the-public
If you wish to exercise any of the rights set out above, please contact us at [email protected]